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30-day full refund return policy
If for any reason you are not satisfied with our
product, simply return it to us, postage paid, within 30 days and we
will promptly issue you a refund for the product excluding shipping.
Items must be returned in saleable condition with all original factory
packaging, accessories, and manuals/literature included to receive a
full credit. EXCEPTIONS Product must be in new, saleable, perfect
condition. Otherwise restocking fees are accessed upon evaluation of
product condition. (Maximum 20% of the sale price) Restocking fees will be deducted from credit or
refund amount.
(1)Call our Customer Support Department at 909-595-8668 to obtain a
Return Authorization # (RA#). (2)Package your return carefully to ensure
that it is received by us in good condition. (3) Include a copy of the
invoice. (4)Write the RA# clearly on the outside of your return package.
(5)Mail Return to: Soymilk Maker, Inc. Attn: Receiving, 341 Paseo
Sonrisa,Walnut CA 91789
NOTE RETURN EXCEPTIONS: We do not make adjustments for the following:
(a) Items damaged in route to us to improper packaging. (b) Items
damaged as a result of improper use.
One Year Limited Warranty
Products are warranted only to be free of defects in material and
workmanship for 1 year from date of purchase. All service shall only be
performed by our authorized service center. Warranty does not cover
misuse or commercial use. During the one year warranty period, a product with a defect will be
either repaired or replaced with a comparable model (at Soymilk
Maker,Inc.'s option) when the product is returned to a Soymilk Maker,Inc.
authorized dealer. The repaired or replacement product will be in
warranty for the balance of the one year warranty period.
Any questions or comments? Send an email directly to the
Soylove® email.
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